PATIENT NAVIGATORS
Medaccess turns complexity into clarity, guiding patients from diagnosis to treatment with speed, empathy and precision through dedicated Patient Navigation that provides hands-on support, 1:1 guidance and continuity of care where healthcare professionals often can’t.
Our Story in Numbers
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+12%
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+167
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-23
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1.6 M
Empowering Care Through Navigation
01
Reduce Administrative Burden
Reduce administrative burden for both patients and healthcare professionals
02
Accelerate Approvals and Treatment Start
Speed up approval processes and treatment initiation
03
Transparent Patient Support Access
Improve access to patient support programs with transparency
04
Ensure Accurate and Complete Documentation
Ensure accurate and complete documentation
05
Focus on Consultation and Care
Allow doctors and medical staff to focus on consultation and patient care
06
Enhance Patient Experience and Satisfaction
Directly processes and timely support confidence and comfort in the treatment journey.
What can a Patient Navigator do for Patient
Patient Onboarding
Introduce the Patient Support Program and provide clear registration instructions.
Guidance & Documentation Support
Assist patients in filling out forms and preparing all required documents.
Submission on Behalf of Patients
Submit application documents directly to the program coordinator or administrator.
Frequently Asked Questions (FAQs)
Provide approved answers to common patient inquiries.
Patient Support Program Process
Explain the Patient Support Program process, including vouchers, LOAs, treatment tracking and re-evaluation timelines.
Doctor (HCP) Coordination Support
Liaise between patient support program coordinators or admin and doctors on any concerns related to program enrollment (e.g. missing documents/ information, etc)
Commitment to Compliance
& Data Protection
Ethics and Compliance Training
Introduce the Patient Support Program and provide clear registration instructions.
Ethics and Compliance Training
Our patient care team are trained in professional ethics, personal data protection and patient support program compliance policies
Program-Specific Support
Medaccess provides support strictly within the approved program scope and does not offer medical advice beyond authorized boundaries
Secure - Responsible Care
We safeguard patient data with strict confidentiality standards, ensuring every interaction is ethical, compliant, and secure.